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Thread: Can\\\'t download the zip file for my purchased product

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Ginny A Neal

post date:
2012-01-14 17:07:14
Is anyone else having trouble downloading their Flexi CSS purchase. I have tried at least 7 times on two different computers and it will not download the entire 40.6MG zip file. It downloaded 4 MG once, and 20 MG and 14MG but never the entire amount and when I tried to unzip it said the zip file was empty and couldn't be opened. I have written support 5 times with no support. I purchase this product with templates included a total of 135.00 and I am frustrated since I can't download the product. Has anyone else had this problem and what did you do to solve it.
Elena Tepardea [Extend Studio]

post date:
2012-01-16 05:01:29
Hello,

We have this download issue lately and we are trying to fix it as soon as possible.
I have sent you an e-mail with an alternate download link.
I apologize for all the inconveniences!

Best Regards,
Elena Tepardea
David Boedecker

post date:
2012-01-16 18:09:50
Hello,

I have the same problem. Would you please send me the download link also.

Thanks,
Elena Tepardea [Extend Studio]

post date:
2012-01-17 04:46:49
Hello David,

I've sent you an e-mail with the alternate download link.

Regards,
Elena Tepardea
David Boedecker

post date:
2012-01-17 10:32:15
Hello Elena,

I just purchased a bundle. jQuery PowerSlide and SlideShowPlus and have the same problem. Would you be so kind to send me the download link for that also. I purchased this under my company email address which is dave@mediasoftcorp.com.

Thanks,
Dave
Elena Tepardea [Extend Studio]

post date:
2012-01-18 06:30:04
Hello Dave,

Here is an alternate download link for the bundle:
http://jqueryslideshowplus.s3.amazonaws.com/jQuery_bundle_trial.zip

Regards,
Elena Tepardea
Melanie Roese

post date:
2012-04-06 14:09:11
Hello Elena,

I just purchased the Flexi CSS + Templates Bundle and I get an error of invalid file when I try to unzip the file. Would you please send me the alternate file.

Thank you,
Melanie
Elena Tepardea [Extend Studio]

post date:
2012-04-09 05:31:55
Hello Melanie,

I have sent you the alternate download link by e-mail.

Regards,
Elena Tepardea
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