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Steve Smith
post date:
2010-10-03 01:36:43
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I have just instatlled CSS Layouts and when I go to use it on my Mac I cannot see any fonts – which makes it very difficult to work out what is what!!!
Has anybody got any ideas? Is it a problem with the fonts on my computer?
Steve
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Cristian Dorobantescu [Extend Studio]
post date:
2010-10-03 04:33:19
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Hi Steve,
I had a look at the screenshot you sent to support and I have to say I never seen this error before. Maybe we should do a desktop sharing on your machine on Monday to see what's going on?
Thanks
Cristian Dorobantescu
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Steve Smith
post date:
2010-10-05 10:52:20
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Hi
Is anyone available to do a desktop share to solve my problem that I prompted the other day.
It is getting urgent now! Just to remind you… when I open the Flexi CSS Layout panel I cannot see the instructions as the font won’t load or something like that.
Many thanks
Steve
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Andrei Rinciog [Extend Studio]
post date:
2010-10-05 10:57:08
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Hello Steve,
I will send you an email with instructions to set up the connection.
Regards,
Andrei Rinciog
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Andrei Rinciog [Extend Studio]
post date:
2010-10-05 11:49:38
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Hello,
I've sent an email to the address from your account. Have you received it?
Regards,
Andrei Rinciog
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Steve Smith
post date:
2010-10-05 11:53:46
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Hi Andrei,
Yes, received email, and have replied – please use the latest one!
Regards
Steve
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Steve Smith
post date:
2010-10-05 12:15:17
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Hi Andrei,
Are we ready to go yet regarding the desktop sharing?
Regards
Steve
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Andrei Rinciog [Extend Studio]
post date:
2010-10-05 12:18:01
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Hello,
I still haven't received any email from you. Could you please check if it was sent correctly?
Regards,
Andrei Rinciog
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Steve Smith
post date:
2010-10-05 12:19:47
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I will re-send it to your email account within the next 2 minutes
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Andrei Rinciog [Extend Studio]
post date:
2010-10-05 12:26:27
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You can also send it to support.extend at gmail.com.
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Steve Smith
post date:
2010-10-05 12:46:41
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Have you received any of my emails yet – I have also sent them by yousendit.com
Steve
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Andrei Rinciog [Extend Studio]
post date:
2010-10-06 04:39:07
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Good morning Steve,
Yesterday I received only the email sent with yousendit.com. There are no other emails, not even in the junk folder. Don't know what happened.
We will try to reproduce the problem that you have on our computers. I'll give you an email if we find anything.
Regards,
Andrei Rinciog
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Steve Smith
post date:
2010-10-06 04:55:35
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Morning Andrei,
I think the link below might help – when I receive and install Snow Leopard I think it might solve the problem, as all the Arial font family is part of the system in SL. I will let you know.
http://support.apple.com/kb/ht1642
If you find out anything your end please let me know.
Kind regards
Steve
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Steve Smith
post date:
2010-10-07 04:35:31
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Hi Andrei,
FANTASTIC!
That worked a treat. I would like to thank you for all your help. Well impressed.
Thanks again
Steve
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