|
User Details |
message
|
|
Naomi
post date:
2010-09-14 14:11:35
|
|
I just bought the flexi layout and keep getting an error when trying to enter the serial number that I was given. I have tried to click on the "frequently asked questions" or the "support" link but neither of those work as well. Help please...
|
|
|
Cristian Dorobantescu [Extend Studio]
post date:
2010-09-14 14:39:44
|
Hi Naomi,
The links to FAQ and support should open a new page in your browser with the info. Could you please check?
Also, what error code do you have? if it's 301 you simply have to login to your account on our site and reset the license.
Let me know,
Cristian
|
|
|
Naomi
post date:
2010-09-14 14:42:17
|
Hello Cristian,
It didn't open up any additional windows and the error is #661. Thanks for your help!
Naomi
|
|
|
Cristian Dorobantescu [Extend Studio]
post date:
2010-09-14 14:46:03
|
661: The serial number entered is incorrect. Make sure you are entering the correct license key.
- if you also purchased flexi panels - that's a different product
- please login to your account on our site with the email address you used when ordering and copy paste the license from there.
Let me know how this works,
Cristian
|
|
|
Naomi
post date:
2010-09-14 14:49:45
|
|
I tried to copy and paste into the registry and it won't let me. When I try to right click to paste in the code I get nothing, no choices, no options, nothing. I tried to uninstall and then reinstall again and still am blocked.
|
|
|
Cristian Dorobantescu [Extend Studio]
post date:
2010-09-14 14:52:44
|
Hi Naomi,
Are you on a PC or Mac? Could you please write at support@extendstudio.com so we could do a desktop sharing session to see what's going on on your machine?
Thanks,
Cristian
|
|
