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User Details |
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Stephane Lapointe
post date:
2010-07-25 23:13:34
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Hi,
I have a problem, it's impossible for me to use Flexi Slicer, because DW always ask me "install Adobe AIR 1.5.1".
But I installed the latest version of Adobe AIR and I even installed the latest version of the plugin DW (.mxp) ...
I still have that same error message ... Can you help me??
Thanks in advance ...
Stef...
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Andrei Brebulet [Extend Studio]
post date:
2010-07-26 04:35:47
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Hello,
Can you tell us what what operating system you are using, what version of AIR you have installed and maybe send some screenshots of the error you are receiving to support(at)extendstudio.com?
Best regards,
Andrei Brebulet
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Stephane Lapointe
post date:
2010-07-26 12:30:15
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Yes,
I have Win 7 - Integral (32 bits)...
and this is a screenshot for all version:
http://img717.imageshack.us/img717/8704/20100726121932.png
http://img299.imageshack.us/img299/693/20100726122017.png
http://img835.imageshack.us/img835/5003/20100726122313.png
thx for your support...
Stef
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Andrei Rinciog [Extend Studio]
post date:
2010-07-28 04:45:53
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Hi again,
It's really weird that it doesn't want to open the editor. I have the same setup as you have and its working without problems.
Have you tried to uninstall and reinstall Adobe Air?
If you want we can make a desktop connection and I can take a look at what's happening on your computer.
Regards,
Andrei Rinciog
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Stephane Lapointe
post date:
2010-08-08 22:30:19
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Hi,
Sorry for the delay, but I was part vacation ;-) . I tried reinstalling Adobe AIR, but the same problem occurs. It would be appreciated if you can connect to my computer to fix the problem.
thx for your help...
Stef
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Andrei Rinciog [Extend Studio]
post date:
2010-08-09 04:08:07
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Hello again,
I will send you instructions for the connection by email.
Regards,
Andrei Rinciog
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