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User Details |
message
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bedin@microluxnet.com
post date:
2011-02-04 11:36:56
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Unfortunately I made a mistake in the purchase as my FusionCharts license is not more valid.
Is it possibile to have a money-back or change the product with a "Developer License 1 website"?
I have sent yesterday an email to sales@extendstudio.com but I don't received a reply.
Regards,
Michele
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bedin@microluxnet.com
post date:
2011-02-07 03:57:29
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Please ExtendStudio send me a feedback... a reply... yes or not...
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Andrei Rinciog [Extend Studio]
post date:
2011-02-07 08:10:56
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Hello,
Sorry for no reply until now, your email came in on Friday evening after we already left the office.
I will announce our sales department to send you an invoice for the difference between the add-on license and the "Developer License 1 website".
Regards,
Andrei Rinciog
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bedin@microluxnet.com
post date:
2011-02-14 12:28:47
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Andrej, please contact your sales department because after 12 days nobody sent me anything, only paypal payment for an extension that I don't have the possibility to use.
Regards,
Michele
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Andrei Rinciog [Extend Studio]
post date:
2011-02-15 04:37:52
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Hello Michele,
I'm sorry, I will check with them and you will receive the invoice today.
Regards,
Andrei Rinciog
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bedin@microluxnet.com
post date:
2011-02-17 04:31:44
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I have received the invoice and done payment for the difference.
But... in my control panel I have still the old extension:
Addon Dreamweaver Extension for FusionCharts Developer License
Latest version: 1.3.0
Release date: 05.07.2010
Could you tell me how to install the extension with new license?
Thanks
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Andrei Rinciog [Extend Studio]
post date:
2011-02-17 07:47:42
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Hello,
You should now have the developer license in your account.
Thank you for your patience.
Kind regards,
Andrei Rinciog
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bedin@microluxnet.com
post date:
2011-02-17 08:07:15
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Ok, now I have the new license in my account.
Thanks Andrei for the assistance/support.
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