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Tony Warner
post date:
2011-06-21 17:11:24
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I've just switched from Dreamweaver CS3 to CS5. I've been using Image Show Pro with no probs on CS3 but now when I try to do some editing on a show that was created in CS3 Dreamweaver crashes.
I checked the Ext. Mgr and the extension's there. Even downloaded the product again and reinstalled. Tried adding a show on a blank page and it crashed Dreamweaver as well.
Any suggestions or help out there?
Tony Warner
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Tony Warner
post date:
2011-06-21 17:12:16
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Forgot to mention.... I rebooted after reinstall.
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Tony Warner
post date:
2011-06-21 17:30:09
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shud've mentioned too....iMac, system 10.6.7,
Image Show Pro Extension vers 1.0.0
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Tony Warner
post date:
2011-06-21 17:51:48
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After downloading the software 3 times and reinstalling the extension it finally worked. So all's well that ends well!
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Andrei Rinciog [Extend Studio]
post date:
2011-06-22 06:50:42
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Hello Tony,
When you switched from Dreamweaver CS 3 to CS 5, have you reinstalled the extension or just imported it?
Regards,
Andrei Rinciog
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Tony Warner
post date:
2012-04-24 13:15:57
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I'm having trouble with Image Show Pro the same as I did over 9 months ago as seen in earlier posts on this thread. Only difference is I have not changed Dreamweaver Versions as above.
Using iMac,OS 10.6.8, 3.6 GHz intel core i5, 4GB ram, Dreamweaver CS5.
• tried to revise an existing Creative Show Pro graphic on a page - DreamWeaver crashed (URL to page I'm trying to change: https://www.mnbbank.com)
• tried again with same result, DW crash
• rebooted computer and tried again with same result, DW crash
• went to ExtendStudio site and downloaded the Creative DW Rich media pack again - installed the extension in Adobe Extensions Mgr, then rebooted computer. Now Image Show Pro neither shows up on the "Insert" bar nor under the drop down "Insert" menu.
• Removed the DW Image Show extension from Extensions Mgr.
• Downloaded DW Rich Media a 2nd time and with Dreamweaver not running reinstalled in Extensions Mgr. Image Show still does not show up in "Insert".
Thanks, Tony
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Tony Warner
post date:
2012-04-24 16:05:16
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I've taken it one step further....I uninstalled Dreamweaver CS5 and I uninstalled the extension for Image Show pro in the Extensions Manager. I rebooted the computer and reinstalled Dreamweaver. Then downloaded another copy of Image Show Pro...installed it and it's still not showing up in Dreamweaver.
What do I do now?
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Tony Warner
post date:
2012-04-24 16:38:49
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as a last ditch effort...I uninstalled Dreamweaver again along with the Image Show Pro extension....also, I delelted the Prefs for Dreamweaver.
After reinstalling all and rebooting - NOTHING! Image Show is still missing from the "Inserts" menu and bar.
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Tony Warner
post date:
2012-04-24 16:57:54
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it finally showed up in the Insert "basr" but NOT the drop down menu.....so I tried to insert a new Image Show on a clean page and guess what - IT CRASHED!!!!!
This is frustrating...PLEASE HELP.
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Elena Tepardea [Extend Studio]
post date:
2012-04-25 06:28:47
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Hello Tony,
And apologizes for the inconveniences!
I have just sent you an e-mail with a fix patch that should solve your crashing issue. You will also find all the installation instructions there.
Let me know if it's allright after installing.
Regards,
Elena Tepardea
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Tony Warner
post date:
2012-04-25 10:14:14
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Hi Elena...thanks for the help.
That cured the crashing problem and Image Show Pro is now available in the Insert "bar" when I use the "classic" workspace layout in Dreamweaver. It can't be accessed however from my "personal" workspace layout. Also, Image Show Pro is still not showing up in the "insert" draw down menu.
Bottom line now: I can use the plug-in from the "classic" workspace layout, it doesn't crash but can't access it from the "Insert" drop down menu.
Thanks..Tony
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Elena Tepardea [Extend Studio]
post date:
2012-04-27 05:39:39
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Hello Tony,
You can access it from the Dreamweaver insert tab. Go to Window> Insert or press Command+F2 and the insert tab will appear in your workspace. After that you can move it wherever you want in your workspace area.
Let me know if you need more assistance with this.
Regards,
Elena Tepardea
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Tony Warner
post date:
2012-04-27 10:20:30
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Hi Elena,
I have full use of Image Show pro now that you sent the patch and I can access it from the Image "bar". Where it's not showing up is in the insert "drop-down menu". It used to be there as well as on the "bar". But since the crashing prob it's no longer there, even after I installed the patch. All of my other Extend products can be accessed from the drop-down menu, just not Image Show Pro.
Thanks, Tony
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John Richardson
post date:
2012-05-01 09:59:22
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Dreamweaver CS5.5 on Mac OSX Lion crashes every time I try to use the image show pro.
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Elena Tepardea [Extend Studio]
post date:
2012-05-02 07:47:30
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Hello,
Tony, would you be available for a desktop sharing session to show us exatly what happens there? I will send you all the connection info by e-mail.
John, I will send you the fix patch and the instructions by e-mail right away.
Regards,
Elena Tepardea
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Tony Warner
post date:
2012-05-02 10:11:27
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Elena,
Sure I can do that. Send me the info for connecting.
I live in the Central Time Zone in the U.S. I can be available tomorrow (Thurs.) anytime between 1 and 5pm Central Daylight Time or I can be available between 9:30am until Noon or 1:30pm until 5pm Central daylight Time on Friday, May 4.
Tony
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Tony Warner
post date:
2012-05-02 10:13:58
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Got the connection info in my email.
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Elena Tepardea [Extend Studio]
post date:
2012-05-03 08:43:57
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Hello Tony,
We are on GMT+2 Eastern Europe timezone. Our working schedule is 10:30 AM - 18:30 PM. I think that we can set up a desktop sharing ath the end of our schedule.
Send an e-mail with the connection info then and one of our support engineers will try to connect to you.
Thanks!
Regards,
Elena Tepardea
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