|
User Details |
message
|
|
Mitchell Hill
post date:
2011-02-19 22:19:46
|
Image Pro bundle not showing up in DW CS5 Insert menu bar tab on MAC. Similar problem I had with Flexi menus. Can't see it to use it... help!
Mitch Hill
Hill Creative
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-02-21 05:11:45
|
Hello,
Please take a look at the installation notes page: http://www.extendstudio.com/documentation/creative-dw-image-show-pro/documentation/installation_notes-ImageshowPro.html
If you still can't find the extension it means that your Extension Manager has not installed the extension correctly. I will send you more instructions if that is the case.
Regards,
Andrei Rinciog
|
|
|
Mitchell Hill
post date:
2011-02-21 07:36:13
|
|
Confirmed installed by Extension manager. Not showing up on insert tab CS5 Mac. This is the same problem I had with your Flexi JS Menu plugin before you sent a patch.
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-02-22 06:21:06
|
Hello,
Sometimes the extension manager copies the extension files in a different language than the default one. Because of that, the extension doesn't show up when you open DW.
You can check this inside Dreamweaver's configuration folder:
Mac HD/Users/[user]/Library/Application Support/Adobe/Dreamweaver CS5/Configuration
Check if you have multiple language folders and if you do, browse them and look for a folder called "Shared/ ImageShowPro". If you find it, you should copy all the contents of that language folder to the default one (usually you have only two folders, so copy them to the other folder). It's ok to replace files but make sure you don't replace any folder.
If you don't have multiple language folder, check the same path under different users.
Please tell me if you find anything.
Regards,
Andrei Rinciog
|
|
|
donna rudolph-miller
post date:
2011-04-05 17:46:47
|
|
|
donna rudolph-miller
post date:
2011-04-05 18:01:54
|
I'm having the same problem. I'm on a mac w/ cs5, but I can't see the extension.
This is my first usage of your products and I had just loaded the trial Creative Image Show.
Thanks!
Donna
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-04-06 03:47:18
|
Hello Donna,
Please check our "installation notes" page:
http://www.extendstudio.com/documentation/creative-dw-image-show-pro/documentation/installation_notes-ImageshowPro.html
Regards,
Andrei Rinciog
|
|
|
Marilyn
post date:
2011-04-11 08:29:00
|
I am also having the problem of not seeing ImageShow Pro in my insert panel. I was using the program beautifully in Dreamweaver CS3. Now that I have upgraded to CS5, I cannot use it.
I reinstalled the program and Extension Mgr confirmed the install. I am using Windows 7.
Please help.
Marilyn
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-04-12 10:42:47
|
Hello,
This has been solved by email.
Anybody else that has trouble finding the extension please check the installation notes page:
http://www.extendstudio.com/documentation/creative-dw-image-show-pro/documentation/installation_notes-ImageshowPro.html
Regards,
Andrei Rinciog
|
|
|
RiverSide Dave
post date:
2011-04-16 05:18:07
|
|
|
RiverSide Dave
post date:
2011-04-16 05:19:47
|
I cannot find the items I purchased in the "purchased" section of my account, I need them so that I can reset my license to use the product I just purchased. The licenses that came with it in the email confirmation do not work. I havent got to use the program yet... also, DW vertical menu in the rich pack pro doesnt show up in my CS5 but all other do...
|
|
|
RiverSide Dave
post date:
2011-04-16 05:27:06
|
getting the error code 202 on the product, didnt accept the license that was emailed to me and the products dont show in my account as purchased...?
|
|
|
RiverSide Dave
post date:
2011-04-16 15:06:09
|
|
|
RiverSide Dave
post date:
2011-04-16 15:09:00
|
|
Ive left messages on this forum, emailed you from the contact link in the Extend program, and emailed your customer support email from your contact page... I really like these extensions and would like to be able to use them since I paid $100 for it... If I cant get any support or assistance I will need to dispute the charges with paypal and delete the program... I DONT WANT TO DO THAT. But I also dont want to pay a company for a program that I cant use due to lack of support and a glitched account page. Thanks..
|
|
|
RiverSide Dave
post date:
2011-04-16 17:50:24
|
Seriously, some help would be appreciated... I still cannot use the product and it still doesnt show up in my products section in my account... I have the receipts, I have been charged, I have loaded the full program- not the demo- and IT STILL DOESNT WORK without the key. The key that it was emailed with does not work with the program... please assist in this matter ASAP... ASAP... ASAP... thanks...
|
|
|
RiverSide Dave
post date:
2011-04-17 02:55:13
|
|
I would really like some help. Ive tried every method available on your site. I cannot get the program to work, it doesnt show on my account, and I have already paid for it. Please give me some customer support. If I do not hear back from you soon I will have to assume that no one is watching this thread, dispute the charges with paypal, and go elsewhere. Thanks.
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-04-18 06:54:33
|
Hello,
Sorry but we are not working during weekends. That's why we haven't replied to your posts.
I see that you have three licenses in your account, one for Creative DW Menus Pack, one for Rich media Pack PRO and one for Creative DW vertical menu received for free from the Rich Media Pack.
In order to register Creative DW Image Show and Creative DW Image Effects you need to use the Rich Media Pack PRO license.
Error 202 means that the serial number is not correct. You either don't use the correct serial number or you don't insert it correctly. The serial number is consisted of the three groups of letters and digits separated by the "-" element.
Regards,
Andrei Rinciog
|
|
|
RiverSide Dave
post date:
2011-04-18 20:20:39
|
I used the serial number that was sent with the product... if its the wrong one then you should have extend studio check which serial license they are sending out with the download. The licenses appear in my account only because the order was cancelled, refunded through paypal, and reordered and installed. Its irritating I had to go that route, that the original license didnt work, and that I had to get refunded in order to reorder to fix this issue. I am obviously not the only client that has had this happen. Please fix the issue.
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-04-19 05:53:40
|
Hello,
The serial numbers that you have in your account are correct and they should work without problems.
I don't know what happened with the first order, have you tried contacting the support department before you refunded and issued a new order? Probably the order didn't close for some reason and that's why you couldn't see the licenses, but that's an easy fix.
You tried to register the Creative DW Image Show and Creative DW Image Effects extensions with the serial number from Rich Media Pack PRO license and you got error 202? I just tried with your license and it worked.
Regards,
Andrei Rinciog
|
|
|
RiverSide Dave
post date:
2011-04-20 01:38:11
|
|
Of course its working now... read post above your response. I had to get refund.....I had to reorder....I had to reinstall... I had to use the new keys that were sent with the NEW order... in order to resolve the issue. The original order... with the original keys... DID NOT WORK AS ADVERTISED. Thank you for checking to make sure that the keys that are working are still working. Program is installed and appears to be working correctly for now. It is unfortunate that I had to get refunded and reorder and reinstall in order to fix this issue... If any others cant get the problem fixed, simply CANCEL YOUR ORDER... THEN AFTER YOU RECEIVE THE REFUND... REPURCHASE the program... THEN REINSTALL... and it should work okay. Good luck to all and thank you for this amazing program! I plan on buying more of your products soon! Great Stuff!
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-04-26 06:35:53
|
Hello,
To any who has problems with their serial number, please contact support department on this forum or by email to support at extendstudio.com.
You don't have to cancel your order and re-purchase. We can help you in a more elegant way with the problem.
Regards,
Andrei Rinciog
|
|
|
Tammy
post date:
2011-11-30 11:53:52
|
Hello. I purchased your bundle DW Rich Media Pack Pro this morning which included the Image Show Pro, Image Effects, & Vertical Menu. I received the confirmation email with the licensing information. I clicked on the "Download Center" link and downloaded the extensions. They show in my extension manager.
As I open up my Dreamweaver CS5, I can see the tabs at the top of the window. Every time I click on the Image Show Pro tab and the Image Effects tab, my Dreamweaver crashes. Any help will be greatly appreciated. I have spent at least 2 hours trying to fix this and it's getting a little aggravating.
Thanks!
Tammy
|
|
|
Elena Tepardea [Extend Studio]
post date:
2011-12-01 05:27:30
|
Hello,
You have to do is close Dreamweaver and delete its file cache and then try the extension again. There is a FileChache.dat file located in your Configuration folder and you'll have to delete it.
You can find further instructions here: http://www.extendstudio.com/documentation/creative-dw-dropdown-menu/documentation/faq/faq2.html#cache_procedure
Tell me if you still have problems.
Regards,
Elena Tepardea
|
|
