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Tara Krause
post date:
2009-09-04 23:38:54
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Hello,
So i updated to the new 1.7 version, cleared by dreamweaver cache, and BAMM! now my drop down menu has lost all of its styling.
Please advise as to how to get my styling back without manually doing this.
Thanks,
Ryan.
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Cristian Dorobantescu [Extend Studio]
post date:
2009-09-05 02:18:03
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Hi Ryan,
That's very strange because the new menus don't overwrite the customizations made through the old interface. Could you please check if in the includes folder you have 2 Drop Down folders? It should be one with the space and one with _
Thanks,
Cristian Dorobantescu
www.extendstudio.com
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Tara Krause
post date:
2009-09-05 10:37:28
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I've checked and their are two folders as indicated. The styling that is missing is the background colors, it appears it resets itself to the default styling for that menu type.
We could do a sharing session if it helps.
Ryan.
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Andrei Rinciog [Extend Studio]
post date:
2009-09-07 11:27:59
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Hello Ryan,
We just tested this and we can’t reproduce. Do you still have the old version of our menus on a site somewhere ? It would help a lot if you could make some backup copies of that site and then see if it happens in that site as well. If it does, send us a copy also. Or, maybe you have a backup copy of your website before making the update ?
Also, please tell us what Dreamweaver version you have and what operating system.
Regards,
--
Andrei Rinciog
Extend Studio - Support Engineer
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Ryan Krause
post date:
2009-09-07 23:52:52
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Hi Andrei,
I am sending the link to the site to the company contact email. Luckily i only tested this on one page before doing anything else. So the first page, shows the styles gone, and then all the subpages show the way it is suppose to look.
Thanks,
Ryan.
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Andrei Rinciog [Extend Studio]
post date:
2009-09-08 07:52:23
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Hello Ryan,
Sorry, I haven't received any email from you. Could you please resend ?
Regards,
Andrei
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Andrei Rinciog [Extend Studio]
post date:
2009-09-08 07:57:09
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Oh, sorry I missed the part that you sent it to the "contact" email. I will get the email from there.
I will come back as soon as we find a solution.
Regards,
Andrei
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Cristian Dorobantescu [Extend Studio]
post date:
2009-09-08 09:35:53
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Hi Ryan,
Please contact us at support @ extendstudio.com .
Thanks,
Cristian
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Ryan Krause
post date:
2009-09-11 19:32:20
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Hi,
Emails are getting bounced back. Contact me ASAP for a screen sharing session... Update is not working, nothing will save after making changes... Project deadline this evening...
Ryan.
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Cristian Dorobantescu [Extend Studio]
post date:
2009-09-11 20:39:47
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Hi,
I have tried to contact you on the email address you have in your account, but I didn't get any answer. On what email should we contact you?
Thanks,
Cristian
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Ryan Krause
post date:
2009-09-11 21:13:34
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ryan(at)ryankrause.com or skype : rkrause54
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