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post date:
2009-06-23 16:07:43
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Dreamweaver CS4 crashes when I add menu.
I reinstalled horizontal menus on same computer
Do I need a new serial number ?
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Andrei Rinciog [Extend Studio]
post date:
2009-06-24 05:52:58
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Hello,
After you reinstall or install new extensions it's better to do a file cache clearence for your Dreamweaver. Dreamweaver cache locations on different operating systems:
Windows Vista:
Users[username]AppDataRoamingAdobeDreamweaverlanguageConfigurationWinFileCachesome_number.dat
Windows XP:
Documents and Settings<Your User Name>Application DataAdobeDreamweaver language ConfigurationWinFileCachesome_number.dat
MAC OS X
User/library/application support/adobe/DreamweaverCS/language/Configuration/MACFileCachesome_number.dat
(note: “some_number” = some random number that Dreamweaver generates when he creates the file )
If the problem persists please contact us again.
Kind regards,
Andrei Rinciog
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post date:
2009-06-25 06:45:18
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Hello,
Dreamweaver CS4 crashes when I add a menu.
I reinstalled your extension and reset the license.
It shows that the extension is not registered yet but the interface won't open and Dreamweaver crashes.
I have deleted the cache file and this does not help.
I have a Mac OS X 10.5.7
Please help
Tim
Also I tried to reply to your last response and got an error (Please add more than 2 characters)
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Andrei Rinciog [Extend Studio]
post date:
2009-06-25 09:29:25
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Hello,
Let's have a desktop sharing session and I will fix the extension. Please send us an email with a phone number where I can contact you at support at extendstudio.com. Also, tell us between what hours it's best to call you.
Regards,
Andrei Rinciog
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post date:
2009-06-25 18:41:45
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Hello,
That sounds fine
Tim Miller
TJMPRESTIGE@COMCAST.NET
630-774-2323
Tomorrow Friday after 3:00 US Central time
or Saturday all day
Thank you
Tim
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