|
User Details |
message
|
|
pat
post date:
2011-12-06 11:13:40
|
As soon as I attempt to insert a new menu, DW crashes. On Mac, CS5.5. Any known issues?
In another thread, the Flex Panels is dead in the water.
I bought these some time ago, but never got around to trying them out.
Thanks
|
|
|
Elena Tepardea [Extend Studio]
post date:
2011-12-06 11:24:55
|
Hello,
I've sent you an e-mail with a fix patch for this issue. Install it and see if the DW still crashes.
Regards,
Elena Tepardea
|
|
|
pat
post date:
2011-12-06 14:02:54
|
|
I uninstalled the 2 problem extensions. Installed the one you sent. It doesn't show up in the Insert> panel. I assume this was a replacement for the Creative Menus. Or was it a patch to be placed in ADDITION to the first one?
|
|
|
pat
post date:
2011-12-06 14:17:11
|
|
I reinstalled the one I had taken out. Patch and extension active. Crashed again.
|
|
|
Elena Tepardea [Extend Studio]
post date:
2011-12-07 05:32:50
|
Hello,
Please download Teamviewer and send an ID and a pass by e-mail to support[at]extendstudio.com in order to start a desktop sharing and fix this.
I apologize again for all the inconveniences!
Regards,
Elena Tepardea
|
|
|
pat
post date:
2011-12-08 17:47:01
|
Thanks for all the teamviewer time today. However, still issues and I'm out of patience and time to invest in fixing. Please send me a refund for Menus and for Panels...
Thanks
|
|
|
pat
post date:
2011-12-09 17:58:25
|
Please advise when the refund will be sent. I can't take any more time on this.
Thanks.
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-12-22 04:40:00
|
Hello,
This has been solved by email.
Kind regards,
Andrei Rinciog
|
|
|
Chris Greasley
post date:
2011-12-22 19:31:06
|
Doesnt work on os x lion
It seems you have has so many threads posted about this DW crashing issue that you have not been able to fix the problem. Or no effort has been made to help your customers.
|
|
|
Andrei Rinciog [Extend Studio]
post date:
2011-12-23 04:40:55
|
Hello Chris,
We actually have a fix for the problem on Lion and DW CS5.5
Here's a download for the patch:
http://www.extendstudio.com/product_assets/support_files/Creative_DW_Menu_Pack_Designer_cs55_osx.zip
After you download the patch install it over the installed full version of the extension.
Kind regards,
Andrei Rinciog
|
|
