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Dave Cleveland
post date:
2010-08-09 14:30:10
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I'm running Mac OSX and Dreamweaver CS4
While trying to create a custom skin I get the following error after clicking ok.... any solution?
"While executing onClick in xtd_CM_CreateCustom.htm, the following Javascript error occured:
At line 233 of file "Macintosh HD: Applications:Adobe Dreamweaver CS4:Configuration:Commands:xtd_CM_CreateCustom.js":
source.indexOf is not a function."
I've deleted the cache file several times and re-installed the extension several times. I'd like a solution to this problem or a refund as it is keeping me from completing my work and there are other products out there.
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Andrei Rinciog [Extend Studio]
post date:
2010-08-10 06:53:41
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Hello Dave,
You receive that error when you create the custom for the first time or when you edit it?
I've made some modifications to the function that gives you the error. Inserted an extra check hopefully it won't throw an error now. You can download the modified file from here: http://www.extendstudio.com/product_assets/support_files/xtd_CM_CreateCustom.zip
Place the file inside the archive in here:
"Macintosh HD:Users:[your_username]:Library:Application Support:Adobe:Dreamweaver CS4:Configuration:Commands"
Replace the existing file.
The 'indexOf' method function is a native function from javascript for strings. Even if the string has no characters it shouldn't give an error.
If the modified javascript doesn't work, we can make a quick desktop connection and see what's going on your computer and find a workaround.
Regards,
Andrei Rinciog
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Dave Cleveland
post date:
2010-08-10 21:35:41
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This did not work. I replaced the file as instructed, cleared out the MacFileCache.dat as instructed and tried to place a vertical menu in a new, blank HTML file. I received the same error message. If this can not be resolved I"d like a refund. The extension doesn't do me any good if it only works with limited functionality, there are too many other options out there.
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Andrei Rinciog [Extend Studio]
post date:
2010-08-11 04:20:35
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Hello Dave,
Lets try with a desktop sharing session. It won't take long and its the fastest way we can find out what's happening on your computer. I will send you more instructions about the connection by email.
Regards,
Andrei Rinciog
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Dave Cleveland
post date:
2010-08-13 21:57:55
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Andrei,
Haven't heard from you.Are we still going to try for Saturday?
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Andrei Rinciog [Extend Studio]
post date:
2010-08-16 10:53:30
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Hello Dave,
Sorry, I couldn't make it on Saturday. Can you do it today? I will stay awake till about 12:30 AM tonight and see if you are available. Post back here or to our support email when you are available. I have some problems with my personal email account and I won't be able to read your message if you send it there.
Regards,
Andrei Rinciog
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Dave Cleveland
post date:
2010-08-16 11:23:29
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Lets' do 7am CST tomorrow morning. That should be about 2pm your time. Will that work better? I can just do it before work and you don't have to stay up until 1am.
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Andrei Rinciog [Extend Studio]
post date:
2010-08-16 11:27:38
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Hello Dave,
That would be great. Talk to you then.
Regards,
Andrei Rinciog
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Dave Cleveland
post date:
2010-08-17 08:00:40
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Hey Andrei, ready whenever you are. thanks
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Andrei Rinciog [Extend Studio]
post date:
2010-08-17 08:05:41
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Good morning, Dave! Just sent you a message.
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