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Tren Long
post date:
2010-01-15 14:29:02
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I installed the extention, deleted the dat file and tried to insert a menu, after I configured the menu when I hit the ok button I get this error.
While executing onClick in xtd_CM_CreateMenuB.htm a javascript error occured
Then I click ok
and I get the same error again
then I click ok (only option) and it stays in the window that allows me to edit the menu
I click ok again to try to insert the menu and i get an error
there is another menu saved with this name
so I click ok, then click cancel in the window to go back to dreamweaver. I then try to use the insert menu (that had apparently already been made) i get an error "there was a problem reading the menu information!"
So what do I do from here?
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Brad Lawryk
post date:
2010-01-15 19:46:41
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Hi Chen,
Have you tried deleting the FileCache file?
More detailed instructions can be found here:
http://www.extendstudio.com/documentation/creative-dw-dropdown-menu/documentation/faq/faq.html
Ggood luck,
Brad
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Tren Long
post date:
2010-01-15 19:56:22
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Yes several times!
Thanks,
Tren
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Brad Lawryk
post date:
2010-01-15 23:06:52
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Argh! My long reply just got wiped because I wasn't logged in :-(
Oh well, just out of curiosity sake have you tried installing the same menu as well as a different menu onto a blank page to see if it still comes up?
Perhaps there is a conflict with a DW template or some other element on the page? Its just something I would to try and eliminate some factors that may be contributing to the problem to help narrow it down.
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Tren Long
post date:
2010-01-18 07:29:34
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Tried it in a blank page: same problem...
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Brad Lawryk
post date:
2010-01-18 09:52:57
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Hi Tren,
What version of DW are you using?
I am still thinking its the cache file issue as that has always cleared up that error with any extensions - not just ExtensStudio.
Is it possible that you have more than one user profile set up on the computer and may have been logged into a different user when you installed the extension?
Do you have any other extensions installed and do they work normally?
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Andrei Rinciog [Extend Studio]
post date:
2010-01-18 10:11:33
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Hello Tren,
Could we connect for a desktop sharing session so that I can check what's happening in your Dreamweaver? It would help us alot to figure out what's wrong and fix the problem directly. It will take just a couple of minutes.
I can send you more details about the connection by email. Don't write here, I can take it from the database.
Regards,
Andrei Rinciog
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Tren Long
post date:
2010-01-18 18:39:26
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sure that would be great! (i am on a mac)
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