|
User Details |
message
|
|
Raminder
post date:
2007-10-23 09:37:20
|
I tried to purchase Flash Tabs but after providing credit card information i just have a "Please Wait" screen. There are 3 links on this page that say this below but none of them do anything!!!!
So my question is is my card charged? And if it is where is my download? Looks very scammy to me!!!! I am thinking of reporting this activity.
|
|
|
Horea Radu [Extend Studio]
post date:
2007-10-23 14:30:05
|
Hello,
Could you, please, tell me what payment gateway you were using (2Checkout.com or RegNow.com). Also, what were the exact steps you followed when you encountered this problem?
If you did not complete the payment process, your credit card was probably not charged. If it was charged by mistake, we will refund you the entire amount that was charged.
As for the security of our payments, I would like to assure you that you have nothing to worry about. Our payments are processed by 2Checkout.com and RegNow.com, both major payment processors (you can check them out before purchasing). Also, we do not have access to your credit card information. Only the payment processor has access to your credit card information as the payment form resides on their website, not ours.
Please send us the requested information at support[AT]extendstudio[DOT]com and I will be happy to assist you.
Best regards,
Horea RADU, Extend Studio.
|
|
|
Horea Radu [Extend Studio]
post date:
2007-10-23 14:47:23
|
Hello,
I have just checked our database and there is one order for your username (so your credit card has been charged once).
You can donwload the product by logging into your extendstudio.com account and using the download link in the Account -> My Products section. You should have received an email containing the download instructions (please check your bulk folder, maybe it got blocked by your spam filter).
If you have any other questions, please feel free to contact us at support[AT]extendstudio[COM]com or reply to this post.
Best regards,
Horea RADU, Extend Studio.
|
|
|
M R Stevenage
post date:
2008-08-13 13:43:03
|
Hi,
How do I get round the Horizontal menu appearing behind the Vertical left hand menu.
Mike
|
|
|
Lavinia Iancu [Extend Studio]
post date:
2008-08-14 10:39:37
|
Hi,
You can try putting the horizontal menu in a DIV and give to that DIV a bigger Z-INDEX than the one of the vertical menu. The higher z-index tells the menu to be rendered above.
If this does not work, please send us the archived site.
Kind regards,
Lavinia Iancu
|
|
