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Augusto Zanotto
post date:
2011-08-08 07:31:20
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Hello.
I've bought DW Menus Pack and installed it in Dreamweaver CS5.5. It doesn't set up a dat file and the program crashes. The computer on which I'm working is a MAC PRO with 10.6.8 operating system. Can you kindly help me to solve the problem?
Thanks in advance
Augusto Zanotto - Rome
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Andrei Rinciog [Extend Studio]
post date:
2011-08-09 10:05:38
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Hello Augusto,
Try to delete the file cache and the crashing should disappear.
You can read here how to remove the cache file:
http://www.extendstudio.com/documentation/creative-dw-dropdown-menu/documentation/faq/faq2.html#cache_procedure
Tell me if you still have problems afterwards.
Regards,
Andrei Rinciog
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Augusto Zanotto
post date:
2011-08-09 11:14:53
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Hello Andrei,
First of all, I thank you for your answer.
I've followed your instructions:
1. I've deleted the cache file named "MacFileCache-71517AA5.dat";
2. I've re-installed the DW Menus Pack;
3. When I try to insert a new menu, DW crashes.
If of any help I can send you the screen prints of what I've done.
In this case you should provide me an email address.
Best Regards.
Augusto Zanotto
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Andrei Rinciog [Extend Studio]
post date:
2011-08-09 11:16:33
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Hello again,
Do you have any special characters in the username on your computer? Have you closed Dreamweaver before deleting the cache?
Regards,
Andrei Rinciog
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Augusto Zanotto
post date:
2011-08-09 11:36:10
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Hello again,
The username of mac is Augusto Zanotto.
I've closed DW.
Best Regards.
Augusto Zanotto
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Andrei Rinciog [Extend Studio]
post date:
2011-08-11 08:54:17
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Hello Augusto,
Let's make a desktop sharing session so we can check what's happening on your computer.
Please send an email to support at extendstudio.com and tell me in what time zone you live and between what hours it would be best for you to make the connection.
Regards,
Andrei Rinciog
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