Troubleshooting > FAQ

In this section we have provided answers to some of the most common problems encountered.

I got an error message when I tried registering FusionCharts for DW. What do I do?

The error message could be due to many different reasons - choose a solution from the list (below) which corresponds to the error code displayed on your screen.

• 502, 662, 663: This implies that the serial number entered by you is incorrect. Make sure you are entering the correct license key. If it still doesn't work, go to Account > MyProducts page on www.extendstudio.com and from there you can obtain the correct license key.
• 503, 664: This message indicates problems with multi user license key. Contact the vendor from whom you purchased the license, in case you purchased it directly from our website - log on to your Extend Studio account and go to the My Products page click on the 'Reset' button to get a new license key.
• 301: This message indicates that the license key which you have entered is already in use. If you are trying to install a single user license - you would have to reset the license from the Extend Studio website. For multi-user license follow the instructions specified for troubleshooting error 503,664.

Can I plot columns and lines on a single chart? If yes, where do I find the option for configuring such a chart?

Charts which contain more then one type of data plots are referred to as combination charts. Fusion Charts for DW offers several types of combination charts, in order to configure a combination chart - you will have to invoke the interface using 'Insert Composed Charts' button. You will find all available combination charts listed under the 'Chart Selection' tab.

Can I prefix currency symbols to numeric values?

Yes - FusionCharts for Dreamweaver supports both number prefixing and number suffixing. You can specify this from the 'Number Formatting' panel under the 'General Options' tab. You will not find the number prefix or number suffix option in the 'Number Formatting' panel unless you have checked the 'Show advanced options' check box which is located in the top portion of the 'General Opitons' screen.

The chart displays colored bands even after I have changed the canvas color, how do I solve this?

The colored bands are actually alternatively colored grids; you can disable the alternate coloring of grids from the 'Dic Lines & Grids' panel which is located under the 'Chart Selection' tab. The 'Div Lines & Grids' panel will be displayed only if the 'Show advanced options' check box has been selected. In order to disable alternate coloring of grids just turn off the 'showAlternateGridColor' parameter.

How do I remove a color which has been accidentally added to the 'gradientEditor'?

In case you have accidentally added an extra clor into the 'gradientEditor', you can remove the extra gradient by selecting the slider icon corresponding to the color you wish to remove. Just drag the slider beyond the edge of the gradient editor and it will be removed.