Frequently asked questions

In this section you can find a list of our customers' most frequent questions regarding Creative DW Vertical Menu. As soon as our Support team gathers new questions from your emails and from yours posts on the Forum, they will be centralized here. If you have a question, a suggestion or a tutorial request, please contact us at support@extendstudio.com and we will answer promptly.

Q1: Why isn't all my webpage content visible (at the top of the layout)?

A1: Internet Explorer users might see the web page content disappearing above the menu. This is an Internet Explorer Bug and can be easily fix by setting the height of the containing DIV or Table. The height can be 100%, em or written in px.

Q2: Why isn't the "Update in all pages" option working on certain pages?

A2: If you rename a file that contains a Creative DW Vertical Menu you will have to edit the menu and click the "Ok" button (this is necessary so that the product can keep track of the new file name). Otherwise the "Update in all pages" feature will not work; the same applies to "Delete in all pages".

Q3: How Do I Install the Extension?

The Extension will be installed trough Adobe Extension Manager, you just have to unzip the package and click on the *.mxp file.

Q4: How Do I Register the Extension?

In order to register the extension, after installation, open the Dreamweaver and click on the “Add a Drop Down Menu”. Here you will be prompted to register your copy of Creative DW Drop Down Menu using the license key received by email. The license key and the download link can be found in the email received from Extend Studio and also on www.extenstudio.com under My Products from the Account section ( please login in order to view your products details)

Q5: Where do I find the Extension?

The extension can be found in the Creative Menus Toolbar Category from the Dreamweaver Insert Toolbar. The Insert Toolbar can be opened by pressing Ctrl+F2 or select Insert from the Window menu; It’s a tool bar that is contains multiple categories. You need to select the Creative Menus category in order to see Creative Menus Toolbar.

Q6: Where Is The Documentation?

The documentation can be found on the right sidebar of the extensions interface. Also the documentation can be available online.

Q7: Multiple Licenses

The license is a one user/one device and cannot be used simultaneously on two devices. In order to transfer the license from one computer to another you have to reset the serial number, to do that you have to:

Login to you Extend account
After that go to Account > My products
Click on the correspondent Reset Key button
Now you can install the product on the new device

Because it’s a one user/one device license the product will not work anymore on the other computer when you transferred the license.

Q8: I have a JavaScript error after installing the Full version. The demo version worked ok.

Before using Creative DW Menus v 1.7.x please delete Dreamweaver FileCache file.The location of the FileCache.dat file (WinFileCache-[number].dat for Windows and MacFileCache-[number].dat for Mac) depends on your operating system and your version of Dreamweaver.

Dreamweaver 8 Windows

Dreamweaver 8 on Windows XP*:
C:\Documents and Settings\[username]\Application Data\Macromedia\Dreamweaver 8\Configuration
Dreamweaver 8 on Windows Vista*:
C:\Users\[username]\AppData\Roaming\Macromedia\Dreamweaver 8\Configuration

*On Windows, the Application Data and AppData folders are hidden by default, so verify that your Windows Explorer folder options are set to View Hidden Folders.

Dreamweaver 8 on Macintosh

Mac HD/Users/[user]/Library/Application Support/Macromedia/Dreamweaver 8/

Dreamweaver CS3 Windows

Dreamweaver CS3 on Windows Vista*:
C:\Users\[username]\AppData\Roaming\Adobe\Dreamweaver 9\Configuration
Dreamweaver CS3 on Windows XP*:
C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver 9\Configuration

*On Windows, the Application Data and AppData folders are hidden by default, so verify that your Windows Explorer folder options are set to View Hidden Folders.

Dreamweaver CS3 on Macintosh

Mac HD/Users/[user]/Library/Application Support/Adobe/Dreamweaver 9/

Dreamweaver CS4 Windows

Dreamweaver CS4 on Windows Vista*:
C:\Users\[username]\AppData\Roaming\Adobe\Dreamweaver CS4\Configuration
Dreamweaver CS4 on Windows XP*:
C:\Documents and Settings\[username]\Application Data\Adobe\Dreamweaver CS4\Configuration

*On Windows, the Application Data and AppData folders are hidden by default, so verify that your Windows Explorer folder options are set to View Hidden Folders.

Dreamweaver CS4 on Macintosh

Mac HD/Users/[user]/Library/Application Support/Adobe/Dreamweaver CS4/

More information from the Adobe tech notes:

http://kb2.adobe.com/cps/405/kb405604.html#dat

Q9: When I try to register the extension I receive the following error code:

001

Cause: The problem may occur if you don’t have an internet connection when you try to register the product or your firewall is stopping the communication with the registration server.

Resolution:

Check your internet connection and make sure that it is working
Check your firewall settings and make sure that is allowing the extension to communicate with the registration server

201

Cause: The issue appears when you are trying to use the license on second computer or ting to reinstall the extension. Please note that the license is a one user/one device and cannot be used simultaneously on two devices.

Resolution:

In order to transfer the license from one computer to another you have to reset the serial number, to do that you have to:
1. Login to you Extend account
2. After that go to Account> My products
3. Click on the correspondent Reset Key button
4. Now you can install the product on the new device

Note: Because it's a one use/one device license the product will not work anymore on the first computer when you transferred the license.

202

Cause: The problem may occur if you trying to use a wrong license key.

Resolution:

Use the correct license key that was provided to you, via email, when you bought the product.

Note: The license key also be found on www.extenstudio.com under My Products from the Account section ( please login in order to view you products details)

Q10: How do I Reinstall the extension?

Before successfully reinstalling the extension you need to reset your license. In order to do that you have to:

Login to you Extend account
After that go to Account> My products
Click on the correspondent Reset Key button
Now you can install the product on the new device

Please note that if you don’t reset the license you will receive ERROR CODE 201

Q11: I lost the license key and/or the product package

The license key and the download link can be found in the email received from Extend Studio and also on www.extenstudio.com under My Products from the Account section ( please login in order to view you products details

Q12: Where do I find more support

Whenever you have a question or an issue regarding an EXTEND product you can contact us either on the support forum or by email at support@extendstudio.com .