Creative TextFX

missing letters
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Dave Pierce
Thu, 26 Apr 2007
I've been trying to set up two lines of text, one below the next. The make up two statements that coincide with each other. I've made them as two separate lines so as to add a wait time for the second one to start.

My problem is that I am getting missing letters. For instance, instead of "Today is Life." I'm getting "Toy is life" when it's exported as a .swf. The second line comes up "Te ery life of lives" instead of "The Very ...".

Any suggestions? Thanks in advance!

Dave
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Horea Radu [eXtend]
Sun, 29 Apr 2007
Hi Dave,

You can fix this problem by manually embedding the font that you are using. You can do this by right-clicking in the Library Panel and choosing New font..

This problem appeared because you probably duplicated or copy/pasted a component and then changed it’s font. Usually the embedding operation is automatically handled by the component, but in this case (when the component is duplicated) the automatic font embed system does not work. You can find more information about this in the documentation.
We recommend using presets instead of duplicating in order to avoid this issue.

If you have any other questions, please feel free to reply to this post.

Best regards,
Horea RADU.
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Dave Pierce
Mon, 30 Apr 2007
Horea Radu,

Thank you. That worked!

Regards,
Dave Pierce
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Timothy Hall
Tue, 25 Sep 2007
I wanted to add a few observations to this post, as I have (and still am) wrestling with this issue from time to time, as I thought this extra info might be usefull to someone.

I added the fonts as Horea explained, and that worked, but not entirely.

For example, I too had multi lines of text (each line uses its own instance of the component, and each instance was given a uniques instance name - apparently this last is not officially required, in the documentation anyway), and all (but the first line) started out as clones (copies) of the first.

[After duplicating each line I would give it a unique instance name]
All the copied lines were given a custom letter spacing of -1, and all were originally Verdana 22pt bold and italic.
All used the same TextFX settings, but for the delay values.

When I changed the text in each clone to read something different: in one line I tried to use surrounding parens and resized it to 18 pt. In another line I used a mix of cases, and decided to change its letter spacing to -2.

It was then that I started getting the missing letters problem.

So, after reading this post and exchanging emails with Horea, I experimented with adding fonts - although all the lines still used the original Verdana (bold & italic) font, now there was a mix of sizes and letter spacings between the lines.

I found that this worked, almost.
However, the parens never would show up - like these are reserved characters or something!

Finally, I started all over again; this time I kept all size and spacings the same - and re wrote the copy to not need the parens.

This is definately a compromise that I would not have preferred to have had to make - still and all, the effects by themselves would have taken ten times as long to create from scratch, even with the fiddling I had to do to come up with a working compromise factored in.

These effects are quite advanced, and Horea should be commended for pulling it off at all.

It is my hope that with succeeding version upgrades, this component will eventually have these bugs (or design limitations) resolved.
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Catalin Serban [eXtend]
Wed, 26 Sep 2007
The problem of letters that don’t show appears when you copy paste the component on stage, to create another instance of it, because this is the case when the automatic font embedding systems fails.

There are two methods of avoiding this problem:

1. Manually embed the font
2. Do not copy-paste the component on stage for creating another instance … instead drag & drop from the components panel. If you to use the same settings as other components on stage … use presets to save that settings.

We working on this problem and we will came with a solution.

Regards,
Catalin Serban
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